FAQs

How long does delivery take?

Delivery can take between two and ten business days. Please let us know when you place your order if it is urgent.

Can I choose my shipping date?

Please let us know in the notes section of your order if you have any special requests or call us on 02 8005 0735..

What’s your returns policy?

It’s simple. If something goes wrong with a product or a delivery, we’ll do our best to make it right. We won’t ask you to return a thing. We might ask you to send us a photo of any problems so that we can do our best to make sure it doesn’t happen again. We’ll send you a replacement, or refund your money if you prefer.

So, if something goes wrong, please contact us within 10 days of receiving your order and we’ll do everything we can to help.

We don’t refund or exchange goods if you change your mind or you simply don’t like a product. If you’ve got any questions about a product in our store and would like more information, please call us or email us before your place your order so that we make sure you’re going to love the products you order.

We also don't accept refunds or returns if you have provided an incorrect shipping address or if the recipient is unable to receive the delivery for whatever reason.

What’s your privacy policy?

Your privacy is important and we take it seriously. If you are ever concerned about how we store or use your personal details, use our contact form or telephone 02 8005 0735. We’ll be happy to explain more and do our best to make sure you’re happy. You can find out more about our privacy policy here.

Why don’t you use the plural possessive apostrophe in farmers market?

We love Grammar Girl and here is what she has to say on this rather sensitive matter:

The market is used by the farmers, populated by the farmers, but generally not owned by the farmers. So it seems reasonable to conclude that you don't use an apostrophe because the word farmers is there to identify the type of market. It's an adjective. That works for us. But we understand if you don’t agree. You can read more at http://www.quickanddirtytips.com/education/grammar/apostrophes.

Thanks Grammar Girl!